IMPORTANT 911 INFORMATION

We want to make sure that you are aware of the potential differences in the way 911 service operates with a VoIP phone when compared with traditional telephone service. Here is what you need to keep in mind:

Differences between traditional and VoIP 911 services
With traditional phone services, your 911 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 911 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre.

Remember to verify your location
Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 911. Do not risk sending police or ambulance to the wrong location. Keep your location updated by calling us or visit our online portal at www.RevolutionIP.com.

Be prepared during any service interruption
VoIP phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 911 service. We recommend that you keep an alternative phone service (such as cellular telephone) to increase reliability of your access to emergency services during any service interruption.

Do not disconnect
Until you are told to do so by an emergency dispatcher, do not disconnect your 911 call. If you are inadvertently disconnected, call back immediately.

Keep your service address up to date
KELCOM - RevolutionIP will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. If you do not do this (for example, if you are unable to speak during a 911 call), the emergency operator may assume that you are calling from the last registered address.

Inform other users
You must notify members of your household, and other potential users of your VoIP phone service, of the nature and limitations of 911 emergency calls. To make this easier, attach the included stickers in a visible location on your telephone sets.

Limitations of liability
KELCOM - RevolutionIP terms of service limit and disclaim liability related to VoIP 911 service, so please read these carefully.

911 Service Charge
As of July 31st, 2009, all new accounts are subject to a $0.59/month 911 Fee.  Current customers can expect to see this charge on the account within 1 year.

For a complete description and Terms and Conditions of service, please CLICK HERE